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FREQUENTLY ASKED QUESTIONS

What is the warranty policy on Elevate products?

We have a 1 year manufacturer warranty on all Elevate products and a 30 day money back guarantee if you're not totally satisfied with your product.  Please visit our warranty page for specifics here. 

https://www.elevatesportsequipment.com/pages/shipping-and-returns

How durable is the 11th man? 

The 11th man are very durable and can be used for a long time as long as you take good care of them and use them as intended.  DO NOT tackle, body slam, drop on the ground, or use for target practice.  Store the 11th man out of the sun or with the cover on it as the elements will break down the material faster and are not covered by the limited warranty.

 

Can I store the 11th man outside?

We recommend storing the 11th man inside and out of the sun if possible as sun and the elements always break down materials faster.  If you do store it outside leave it somewhere that's protected from the sun and with the storage cover on it.

 

My 11th man isn't holding air?

If your 11th man isn't holding air make sure to try filling again and check the boston valve is twisted on all the way tight as it will leak if not perfectly on. 

If its left out for a while and is cold outside the 11th man will lose some air as well and you'll need to top it off by blowing into the top portion of the boston valve a couple times.

If its very hot outside in the sun, it will increase in air and you may need to let a little air out of it to to maintain the proper amount of inflation amount 85-95% full.

Over longer periods of time it will lose small amounts of air so you will need to top it off every few weeks or so which takes about 10 seconds.

If none of the above work reach out to us here and we'll get you taken care of.

 

My 11th man defender isn't bouncing back?

If your 11th man isn't balancing and popping back up each time that usually means you need to add more water/sand into the base to increase the balancing weight.

 

How much water or sand should I fill in the base of the 11th man dummy?

Its easiest to fill with water and thats what we recommend but you can also sand for a more rigid effect. Fill the bottom with enough water or sand so it balances and pops back up after being hit. It's around 85-95% full for water and around 50% for sand. It will weigh about 30 lbs once full.  

Can I leave the water or sand in the base of the 11th man defender?

Yes we recommend just leaving the weight in the bottom so you don't have to refill it all the time. Be sure not to let the water freeze in the base of the 11th man as damage can occur.