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FREQUENTLY ASKED QUESTIONS

What is the warranty policy on Elevate products?

We offer a 30 day money back guarantee and a 1 year warranty on all products.  Please visit our warranty page for specifics here. 

https://www.elevatesportsequipment.com/pages/shipping-and-returns

 

How durable is the 11th man? 

The 11th man are very durable and can be used for a long time as long as you take good care of them and use them as intended.  DO NOT tackle, body slam, drop on the ground, or use for target practice.  Store the 11th man out of the sun or with the cover on it as the elements will break down the material faster and are not covered by the limited warranty.

 

Can I store the 11th man outside?

We recommend storing the 11th man inside if possible as sun and the elements always break down materials faster.  If you do store it outside leave it somewhere that's protected from the sun or with the storage cover on it.

 

My 11th man defender isn't balancing that well?

If your 11th man isn't balancing and popping back up each time that usually means you need to add more water/sand into the base.

 

How much water or sand should I fill in the base of the 11th man dummy?

Fill the bottom with enough water or sand so it balances and pops back up after being hit, It's usually around 75-95% full. You can fill it less if you want it to be lighter for moving but it might not stand back up every time. You can fill it more to make it very sturdy but then it's going to be heavier.  It balances very good with water, and is even more sturdy with sand.

Can I leave the water or sand in the base of the 11th man defender?

Yes we recommend just leaving the weight in the bottom so you don't have to refill it all the time. DO NOT LET WATER FREEZE IN BOTTOM OR DAMAGE CAN OCCUR.